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Sim help

Ianmc1999
Visitor

‎02-06-2022 06:26 PM

I recently upgraded and got the new iPhone 13 and a sim came with it. I stupid put that in my new phone without realising my old sim in my old phone had already had the new plan upgraded onto it. Now both sims will not work and I’m not connected to EE, please help!

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎02-06-2022 07:18 PM

You need to activate your new SIM

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎03-06-2022 07:21 AM

Hi @Ianmc1999

 

Thanks for coming here. 

 

Have you been able to register the new SIM card? 

 

Once this is registered the number and plan will be transferred to this SIM card. 

 

Leanne 🙂

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