Sim getting signal but not displaying EE

[Sam020800]

I have placed my new EE SIM card into my phone it gets signal but does display EE and also says it not on any network

[Katie_B]

Hello @Sam020800. 

Is this a new EE SIM or a replacement SIM?

Are you a pay monthly or pay as you go customer?

Speak soon, 

Katie

[Sam020800]

It's a new sim and pay monthly

Sent from Outlook for iOS<>

[Katie_B]

Thanks for getting back to me @Sam020800. 

Is the handset you are using unlocked to all networks?

Katie