Sim getting signal but not displaying EE

Sam020800
Explorer

‎05-12-2023 08:51 PM

I have placed my new EE SIM card into my phone it gets signal but does display EE and also says it not on any network

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3 REPLIES 3
Katie_B
EE Community Support Team

‎06-12-2023 08:31 AM

Hello @Sam020800. 

Is this a new EE SIM or a replacement SIM?

Are you a pay monthly or pay as you go customer?

Speak soon, 

Katie

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Sam020800
Explorer
In response to Katie_B

‎06-12-2023 01:52 PM

It's a new sim and pay monthly

Sent from Outlook for iOS<>
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Katie_B
EE Community Support Team
In response to Sam020800

‎06-12-2023 02:14 PM

Thanks for getting back to me @Sam020800. 

Is the handset you are using unlocked to all networks?

Katie

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