Sim card

[Jessieleach]

I went on a cruise and used an e sim and I cannot use my SIM card now I’m back in uk - I tried everything (I saw online that my SIM card could be deactivated) and so I have gone onto my EE account and ordered a new SIM card. It’s arrived and I’m trying to activate it but it says that I need to enter a pin sent to my old mobile number but I don’t have access to it - I really need to get this fixed and my nearest EE store is 2 hours away.

[Jessieleach]

I went on a cruise and used an e sim and landing back in the uk my normal ee SIM card isn’t working, it just says no signal. I looked online and ordered a replacement SIM card - I’ve received it and tried to activate it by sending a text to my old number but I can’t access it! I urgently need this resolved and live 2 hours from the nearest EE store!