Sim card

Rish2
Visitor

I ordered a sim a week ago but it still hasn’t arrived. What should I do?

2 REPLIES 2
FIZZYLP
Skilled Contributor
Skilled Contributor

Hello @Rish2 

This a new sim or a replacement sim?

have you received your order confirmation and tracking number is so might be worth contacting customer services if it’s not able to track it.

should of arrived within 3 working days not including bank holidays or weekends. 

Hope this helps!  If you like my reply and want to say thanks for the helpful answer then please click on the Kudos on left hand side  also if I answers your question correctly please let us know by clicking on Mark as Accepted Solution 
Northerner
EE Community Star
EE Community Star

Hi @Rish2 

PAYG or pay monthly contract. 

They are sent second class and alas is dependent on your local postal service. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.