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Sim Swap Fiasco

longtom1
Investigator
Investigator

‎28-08-2022 12:18 PM

Ordered a Sim swap Thursday 25th Aug woke up Friday 26th to no service on my phone and have been without Calls, texts, data since then, this is before I've even received my replacement sim with the same number.

I've done a sim swap before but they didn't disconnect the old sim till the new one was registered/activated.

Have they changed the sim swap method or has someone made a mistake??

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎28-08-2022 01:31 PM

@longtom1   Someone has processed this before you got the new sim.  It shouldn’t happen like this but occasionally it does.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Christopher_G
EE Community Support Team

‎28-08-2022 02:00 PM

Hi @longtom1

Sorry to hear that this has happened. Hopefully the new SIM card will be there in the next couple of days. If you desperately need a working SIM, it may be worth popping into your nearest EE store.

Chris

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