Sim Issue

Cee7 · ‎29-09-2023

I have problem with my sim, I moved it to a new device as an esim thus the physical sim seemed not to work, whilst trying to resolve this I mistakenly deleted the esim now am unable access any, how do I resolve this issue? Can anyone help me? Thank you.

Chris_B · ‎30-09-2023

@Cee7 If you want this back on a SIM card you need to call customer service and request a replacement sim or you need to go to a EE store with in date photo ID and make a request for a replacement SIM card there.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎30-09-2023

@Cee7 If you want this back on a SIM card you need to call customer service and request a replacement sim or you need to go to a EE store with in date photo ID and make a request for a replacement SIM card there.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Cee7 · ‎30-09-2023

Thank you. I will have to do that today
Sent from my iPhone