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Selected ESIM instead of putting in Physical Sim

Ghost80
Visitor

Hi, 

I was setting up my new Iphone 14, and selected esim by mistake, whilst I had my physical sim in my old Iphone 12. 

 

Now I cannot make calls or receive calls and says I have no service. Please help me to recover from this issue.

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Ghost80 
Welcome to the community.

Have you tried restarting your device? When you go into Settings > Mobile Service, is your EE line switched on?

Chris