SIM not delivered

[C-J-T]

I ordered a replacement nano SIM to fit my new device (old one had a micro SIM). I received a confirmation email saying it would be here in 2 days but it still hasn't arrived. Is there a chat option so I can message someone to chase this up? I dont want to use the phone as contact.

[James_B]

Hi @C-J-T,

Welcome to the EE Community. 🙂

Please allow 2-5 working days for your new SIM to arrive in the post.

Thanks

James

[CarJam]

In a similar position, ordered a 2GB Sim Plan on 17/10/22 and nothing has been delivered to date. Any advice?

[James_B]

Hi @CarJam,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your order if you get in touch.

Thanks

James

[C-J-T]

Hi James, thanks for your reply.

I forgot to mention,  I ordered on the 18th, it's now been 10 days (I gave it a bit longer because of the postal strikes).

Mike

[CarJam]

Hi,

Have tried all the options and still no joy...wonder if cancelling the order may be easier and risk never seeing the £8.00 again!!

[Jon_K]

Were you able to speak with our Customer Care team about this, @CarJam?

Did you get confirmation of your order?

Jon

[CarJam]

No, could not get through as I don’t have a phone contract with EE and the options didn’t allow to discuss any other issues.

Going round in circles that are ever decreasing!!!

Carys James

[Leanne_T]

Morning @CarJam

You can call us on 0800 956 6000, you won't need a number and the team will be happy to help. 

Leanne.