SIM card

[Ttugay]

I bought a sim card from Sainbury's. I tried to activate it but it didn't work. You can't easily access any transactions on your website. When I call 150, it's very hard to connect and as a result, the card wasn't activated. When I called 150, I bought a package for 10 pounds and they deducted it from my card but I still couldn't make a call. I went to the store and they didn't help me there either. I called customer service again and said I only wanted to buy a package. It asked for some of my information and the process took a long time, so I gave up using this sim card. I got a new sim card last week even though I said I didn't want it. I told the person I talked to that I didn't want it. I don't understand why they did something I didn't want. I DON'T WANT IT. I demand that whatever is necessary be done to reverse this transaction.

[XRaySpeX]

How much did you pay Sainbury's for that SIM?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Ttugay]

I don't want the card. I only paid 0.99. I won't use it, I've never seen a worse operator. 

[Ali_A]

Hi @Ttugay 

Welcome to the EE Community

Is the new SIM card which you received in the post a replacement for the existing SIM card with the same number, or does it have a new number? 

If you don't use a Pay as you go SIM/line it will automatically expire after a fixed period. 

Ali 

[Ttugay]

It's a new line but I don't know if it's a disposable sim card or not, how can I find out? I can't reach anyone when I call, they don't answer the phone. Thank you in advance

[Ali_A]

@Ttugay 
When you received the new SIM card it would say pay as you go or there would have been a letter with details of the monthly plan. 

Ali

[XRaySpeX]

@Ali_A : As it was purchased from Sainsbury's for 99p it must be PAYG requiring top-up before it can be used.