SIM card unable to be activated

[reyreynich18]

My brand new EE SIM card cannot be activated as it requires a code sent to my number, but my old SIM has already been disabled. So my phone number just doesn’t work now.

(based in scotland)

[Ali_A · Accepted solution]

Hi @reyreynich18 

Sorry to hear you no longer have access to your old SIM.  Did you order the replacement SIM online? 

You'll need to call customer service from a different device, where a member of the team can order a pre-activated replacement SIM card or eSIM QR code for you. Contact Us | Help & Support - EE 

Alternatively, you can pop into any EE store with photo ID, or by getting verified in the EE app first, and the guide will issue you a replacement pre-activated SIM free of charge straight away. EE Store Finder | How to find your nearest EE store | EE

You'd only be able to use the option to order or download a SIM online if you have access to your previous SIM, due to the security PIN sent via SMS.  

You can find out more at How do I swap or get a replacement EE SIM

Ali