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SIM card still hasn't arrived

Jon_T
Investigator
Investigator

Sigh. Not a great first experience of EE. Ordered SIM on 25/11 but no sign yet (maybe delivery has been screwed up by post strikes). No online facility to ask for help, other than a complaint form. Gave up on the phone line after 15 minutes on hold listening to distorted Christmas music. Now the PAC code I have from my provider will have expired. Does anyone know if I will need to get a new PAC code?

10 REPLIES 10
Katie_B
EE Community Support Team

Good morning @snugasabug

Welcome to the community. 

How did you place your order?

Does your new line show within your My EE?

Speak soon, 

Katie