SIM card not working

B-e-n-n-y
Investigator
Investigator

‎09-01-2023 10:32 AM

So my SIM card has stopped working since yesterday evening can't call txt use data. Which also means I can't call EE and find out why it's stopped working. I had ordered a new SIM card for my tablet I got at Xmas and I upgraded my phone last week. Am wondering when ordering a new SIM card they've mixed up and sent me a new phone SIM instead of tablet SIM card

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎09-01-2023 10:39 AM

@B-e-n-n-y : Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
B-e-n-n-y
Investigator
Investigator
In response to XRaySpeX

‎09-01-2023 11:08 AM

It's on contract won't let me call out no network available to do that. Am getting a SIM not provisioned message. I phoned EE on Friday for a replacement SIM for a tablet I got for my kid. Am guessing they mixed up and are sending a SIM replacement for my phone instead

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XRaySpeX
EE Community Star
EE Community Star
In response to B-e-n-n-y

‎09-01-2023 11:17 AM

Even a phone SIM will still work in a tablet.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP