SIM card locked on my xxxxxxxxxxx phone need PUK code please

[Loddyjohn08]

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

[Katie_B · Accepted solution]

Hi @Loddyjohn08. 

The quickest way to get your PUK code to unlock your SIM is to log in to your My EE account and follow these steps:

1. Go to Menu >Manage device

2. scroll down to Unblock SIM (PUK code)

3. select Show PUK code

Katie 🙂

[Khatib123]

Need puk code 

[Katie_B]

Good morning @Khatib123. 

You can get your PUK code by following these steps:

1. Log in or register for My EE.
2. From the menu, select Manage device.
3. Scroll down the page where you'll see the option Unblock SIM (PUK code).
4. Select Show PUK code >

Thanks, 

Katie

[LEDTek]

Hi, there is no option to do this

[Christopher_G]

Hi @LEDTek 

Are you looking to get a PUK code? Our Mobile Care team will be able to help you with that.

Chris

[Bjbonner]

The EE app doesn't show the information that you're on about

[infinitywaiter]

As @Katie_B has mentioned correctly, you need to log into the required EE account on a computer and then it will show it under 'Phones & Devices', you will not get it on the EE app.

EE - Computer

PUK Code On Computer

EE - App

PUK Code On Phone

[infinitywaiter]

Log into your account on a computer, not through a mobile, then do as @Katie_B has mentioned and you'll be able to find the required PUK code.