Hey there @Blandine1
Welcome to the EE Community 😊
If you're ready to pay the full balance, even when restricted you can call our payment number on 360 and clear this right away.
We recommend it can take up to 24 hours for any restriction to fully lift, but its often much quicker than this too.
You can also check out our help page which gives you details of all the other ways you can contact us to pay too.
Peter
