SIM Failure on EE Pay as You Go

[levnature]

Hi! Yesterday my SIM started saying “No SIM” in the mobile service settings on my iPhone 13 Pro Max. I tried restarting the phone but it didn’t work to make the SIM work. I contacted EE  and they said to restart the phone and make a call for 2 minutes. First time I made a call the SIM started working and showing 2 bars, but then it went to 0 bars and it said “Call Failed”. I managed to quickly turn on mobile data and make a call for 2 minutes. Everything worked, but then before I went to sleep my phone said “SIM Failure”. Can you tell me what made the SIM failure and why all of this happened?

[Chris_B · Accepted solution]

@levnature  Your Sim card is faulty. You need to request a replacement Sim.   You could try giving the sim a clean.  

[levnature]

Is the replacement free?

[Chris_B]

@levnature   If you request via the EE app it’ll be free.   You will though need to make sure you can receive a confirmation text.  so you sim being iffy could be a problem. 

   If you call customer services there is a postage charge (£1.50 I think). If you go to a EE store to request a replacement sim you’ll just need in date photo ID with you. 

[Chris_S]

@levnature Just following on from Chris_B's advice, there's no replacement fee if you pop into one of our stores. Chris S