SIM BLOCKED

[Alf11]

Please help me with my sim....I can't make call ,Receive or send text...

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

[Leanne_T]

Hi @Alf11 

Thanks for coming to the community. 

Do you have a pay as you go or pay monthly SIM? 

Are you in the UK? 

Leanne 🙂

[Alf11]

Am not currently in UK. That is my reason using the community service. 

If am in UK it would be solved, because I would able to call directly.

xxxxxxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Leanne_T]

Hi @Alf11 

Thanks for coming back to me. 

Is your account pay as you go or pay monthly? 

Has the SIM card worked since you have been abroad? 

Leanne.

[Alf11]

Thanks for coming back to me. 

My account was pay as you go and later its a  pay monthly but can be cancelled anytime on a month ahead notice 

the SIM card worked on my first day I arrived in abroad, since then from the 24th January its been blocked 🚫.  

I have no means of contacting EE orless through this platform.

Am really frustrated with this issue, can't receive bank alart or make payment because I need OTP code confirm it me.

Alfa **********

[mod edit: please don't post personal details on the public forum]

[Leanne_T]

Hi @Alf11 

Did you change to pay monthly when you were abroad? 

What happens when you try and make a call? 

Do you have signal showing? 

Leanne 🙂 

[Alf11]

Charge to pre-paid sim only free to cancelled in a month notice was done in November 2023 while in London UK 

I can't make call while in abroad and my niece try to call but refused to listed to her even she visited the Tottenham Court Road branch. 

I know someone that has ee network and his receiving texts.

Am really upset with all the drama .

Alf11

[Katie_B]

Hi @Alf11. 

As a pay monthly customer roaming must be enabled on your account. 

Did you receive a welcome text when you arrived to your destination?

Have you activated roaming by texting ROAMING to 150?

Where abouts currently are you?

Katie