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Replacement sim

Danni90
Visitor

‎21-12-2022 09:25 AM

I ordered a replacement sim online on 10/12/2022 and still have not received it but am still being billed for it. Been inshore and told they can't help because I already ordered online. How long is it going to take till i receive one as it said 2 working days?

1 REPLY 1
Katie_B
EE Community Support Team

‎21-12-2022 10:48 AM - edited ‎21-12-2022 10:49 AM

Good morning @Danni90. 

Welcome to the community. 

I am sorry to hear you are still waiting for your replacement SIM. 

I would recommend giving us a call to ensure this has been sent, alternatively, your local EE Store can provide a SIM as long as you are able to provide photo ID. 

Katie 🙂

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