Replacement Sim

TMcCann1000 · ‎07-09-2024

I have ordered a replacement sim as the old one stopped working. I cannot get a verification code to activate new one and I cannot speak to a real person about this. I am totally frustrated as it's for my mother in law who needs her phone.

Northerner · ‎07-09-2024

Hi @TMcCann1000

The SIM does not just stop working. You can obtain a new SIM immediately from any EE store. Alternatively you'll need to speak to EE CS.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎07-09-2024

Hi @TMcCann1000

The SIM does not just stop working. You can obtain a new SIM immediately from any EE store. Alternatively you'll need to speak to EE CS.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.