Replace sim

Dan199-
Visitor

Is it possible to activate new sim without old sim & device as I don’t have access to them but it says to send a pin to number which I can’t get as don’t have access to old sim or device 

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @Dan199- 

If you speak to our Mobile Care team, they may be able to help register it. Alternatively, if you pop into an EE Store, they'll be able to register and give you a SIM in store. You'd need to take photo ID in with you.

Chris

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Christopher_G
EE Community Support Team

Hi @Dan199- 

If you speak to our Mobile Care team, they may be able to help register it. Alternatively, if you pop into an EE Store, they'll be able to register and give you a SIM in store. You'd need to take photo ID in with you.

Chris