Replace sim
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29-03-2023 10:03 PM
Hello
Solved! See the answer below or view the solution in context.
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27-02-2024 11:47 AM
Hi my ee sim is lost so I need to argent replace my sim please
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27-02-2024 11:50 AM
Hi @Sajeeb81
Thanks for coming to the community.
You would need to report the SIM as lost to our Mobile guides.
They'll block the current SIM and send you a replacement one with the same number to the account address.
Thanks.
Leanne.
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21-03-2024 10:52 AM
Hello ,May you please replace my old sim
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21-03-2024 12:00 PM
Welcome to the EE Community, @Paida1996 🙂
Why do you need a new SIM? (There are different processes depending on if it is lost, stolen or damaged etc.)
Are you a pay as you go or pay monthly customer?
James
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01-09-2024 09:54 AM
Hi, I need to replace the physical sim on my son’s phone (tied to my account). I tried ordering it online - impossible. I spent 30 minutes on the phone with EE - didn’t work, error message on the clerk’s system all the time, then I received a text ‘Hi from EE, we are unable to send you a replacement sim. Please call 150 to discuss further Thank you EE’.
Calling didn’t help. I just need a replacement sim, I have been a customer since 2007!
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01-09-2024 12:21 PM
Hey @Morde1
Welcome to the community.
What is the reason that you're looking for a replacement SIM? There are different processes depending on if this is for lost, stolen, damaged etc.
Debbie 🙂
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01-09-2024 07:17 PM
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02-09-2024 09:31 AM
@Morde1 As your current SIM card has stopped working, you'd need to either call customer care team on 08009566000 from any other phone who can send one in the post, or pop into any EE store with photo ID who can issue a replacement SIM card straight away.
You can find your nearest store at EE Store Finder
Ali
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02-09-2024 12:55 PM
I need a new sim card same number please
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01-02-2025 03:49 PM
Sim not compatible with new handset

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