Replace sim
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29-03-2023 10:03 PM
Hello
Solved! See the answer below or view the solution in context.
Accepted Solutions
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02-09-2024 09:31 AM
@Morde1 As your current SIM card has stopped working, you'd need to either call customer care team on 08009566000 from any other phone who can send one in the post, or pop into any EE store with photo ID who can issue a replacement SIM card straight away.
You can find your nearest store at EE Store Finder
Ali
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30-03-2023 07:35 AM
Hi @Bilalkhan1
Are you looking to get a replacement SIM card?
The fastest way is to pick one up in your nearest EE Store.
Jon
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20-04-2023
02:02 PM
- last edited on
20-04-2023
03:09 PM
by
DanielPA
I am afraid that I am very unhappy about EE's customer service. I tried Harlow branch for a new sim and I was redirected to the store where I 1st started my contract, Bishops Storford. But I got there thinking that I would be able to find a solution to the problem, I was treated very rudely by the manager who repeatedly said I ought to "go home" and come back when I was less frustrated! I was so angry with the complete ineptitude of the manager that I am still toying with the idea of sharing my experience with EE with my 2k followers on Twitter! All I want is a new sim so that I can receive incoming calls which I still can't do. Can EE help me get a new sim for my contract? my number is xxxxxxxxxxx
[Mod edit: Please do not post phone numbers on the public board. Thanks!]
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20-04-2023 03:44 PM
I'm sorry to hear of your experience. Did they say why they were unable to give you a replacement SIM?
Chris
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09-10-2023 09:21 AM
It’s for my sons phone which is attached to my account. Can he go without me
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09-10-2023 09:22 AM
It’s for my sons phone which is attached to my account. Can he go without me
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09-10-2023 09:23 AM
It’s for my sons phone which is attached to my account. Can he go without me
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09-10-2023 09:44 AM
Hello @peterdoig.
If the number is under your account it would need to be yourself requesting the replacement SIM.
Katie
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20-01-2024 07:49 PM
Need new esim
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21-01-2024 07:13 AM
Hi @Charandeol4.
Welcome to the community.
Have you tried ordering a replacement with your EE account online?
Katie

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