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Melihgobelek
Explorer

‎22-01-2026 03:32 PM - last edited on ‎22-01-2026 04:04 PM by

Hello, PLEASE HELP immediately

I purchased an EE travel data-only eSIM.
During installation, the activation process got stuck and now the activation code shows as invalid on my iPhone.

I do not have an EE phone number.
Please issue a replacement eSIM / new QR code.

Order email: <email address>
Device: iPhone 15 pro max
Country of purchase: outside the UK

Thank you.

[Mod Edit: Personal details removed. Please don't post personal information on public forums]

0 Helpful
7 REPLIES 7
Melihgobelek
Explorer

‎22-01-2026 03:23 PM

I bought an EE travel data-only eSIM.
I don’t have an EE phone number.
My eSIM activation failed and the activation code is now invalid.
I need a replacement eSIM / new QR code.

 

Please HELP IMMEDIATELY. my trip is coming soon.

0 Helpful
bristolian
EE Community Star
EE Community Star

‎22-01-2026 03:44 PM

There is no access to individual customer accounts on this public internet forum, and neither is it a wise idea posting your email address for all to see.

I suggest editing that out ASAP unless the site admins beat you to it

0 Helpful
Melihgobelek
Explorer
In response to bristolian

‎22-01-2026 04:57 PM

So what should I do to solve this problem? Nobody has sent me a reply email. How will this problem be resolved?

0 Helpful
Northerner
EE Community Star
EE Community Star

‎22-01-2026 05:34 PM

Hi @Melihgobelek 

The issue is likely becase you're not in the UK. 

You'll need to speak to EE CS: https://ee.co.uk/help/contact-ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Melihgobelek
Explorer
In response to Northerner

‎22-01-2026 05:54 PM

I wonder if customer service sees the messages I'm writing here. If so, could they please email me? I can't reach customer service at all.

0 Helpful
Melihgobelek
Explorer

‎22-01-2026 06:33 PM

I bought a new e-SIM and after scanning the QR code, it's stuck on the activation screen. What should I do? 

0 Helpful
Alex_H
EE Community Support Team
In response to Melihgobelek

‎22-01-2026 06:35 PM

Hi @Melihgobelek,

Welcome to the EE Community

Customer services are not available via email, but you can find the contact details to get in touch with them on our contact us page. 

We have no access to orders via this forum to help directly, but from what you are saying this is a Travel SIM purchase?

If so have you tried logging in to the Travel SIM page to see if you are able to re-download the SIM from here? You can also request a refund from this page if you are unable to use the SIM.

Alex

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