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Re mobile SIM

Loulou44
Investigator
Investigator

‎17-06-2023 04:57 PM

@ anyone who can help, I had 4 mobile Sims with EE we can't phone each others mobile keeps saying through to Plusnet mobile answerphone. As well sent for a pac code to keep my old number had a msg off EE saying all done but still showing a different. Number, can anyone help with this please.

0 Helpful
7 REPLIES 7
Leanne_T
EE Community Support Team

‎18-06-2023 07:45 AM

Hi @Loulou44 

Thanks for coming here. 

When did the number transfer complete? 

What model phones are you using? 

Leanne 🙂

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Loulou44
Investigator
Investigator
In response to Leanne_T

‎18-06-2023 10:37 AM

Hi Leanne I just have an Android phone, I have tried again last night
through the EE account, so hopefully it works this time.
0 Helpful
Leanne_T
EE Community Support Team
In response to Loulou44

‎18-06-2023 10:38 AM

Hi @Loulou44 

Have you contacted our customer care team to get this looked into? 

Leanne.

0 Helpful
Loulou44
Investigator
Investigator
In response to Leanne_T

‎18-06-2023 11:05 AM

No but I am going to today, thank you for your help.
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Leanne_T
EE Community Support Team
In response to Loulou44

‎18-06-2023 11:09 AM

No problem @Loulou44 

Let me know how you get on 🙂

Leanne.

0 Helpful
Loulou44
Investigator
Investigator
In response to Leanne_T

‎23-06-2023 01:58 AM

I got my old number back yay 😊 xx
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Leanne_T
EE Community Support Team
In response to Loulou44

‎23-06-2023 07:22 AM

Thanks for letting us know @Loulou44 

Leanne 🙂

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