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Changing from Bt to ee

AlanRem
Investigator
Investigator

‎22-06-2023 09:32 PM

I’ve just changed from bt mobile to EE, but if a phone someone, my transferred nos shows on the recipient phone, but if I text them the temporary nos shows.

any ideas how to remedy this problem please?

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎22-06-2023 09:37 PM

When exactly did you port in?

Are you using Apple or Android?

0 Helpful
AlanRem
Investigator
Investigator
In response to bristolian

‎22-06-2023 10:13 PM

It’s an apple iPhone and it swapped over 7 days ago

0 Helpful
AlanRem
Investigator
Investigator
In response to bristolian

‎22-06-2023 10:16 PM

I’m quite ancient and not very good with these type of problems 

0 Helpful
Leanne_T
EE Community Support Team
In response to AlanRem

‎23-06-2023 08:16 AM

Hi @AlanRem 

Thanks for coming here. 

Please can you try the below steps on your iPhone. 

  • Select Settings 
  • Messages 
  • Send and Receive, check the correct number is showing and if not please change this. 
  • Then Toggle Off iMessage and turn this back on again. 

This should fix this for you 🙂

Let me know how you get on. 

Leanne. 

0 Helpful