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Re: eSim

Kingprawnie
Explorer

‎07-08-2022 12:37 AM

I have just signed up to a month by month sim only plan and ordered an ESIM which I was told would come via email? I’ve still not received it. How long do they generally take please 

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎07-08-2022 02:21 PM

Hi @Kingprawnie 

 

Thanks for coming here 🙂

 

When did you place the order? 

 

Did you receive a confirmation email? 

 

Thanks 🙂

 

Leanne.

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Kingprawnie
Explorer
In response to Leanne_T

‎07-08-2022 02:59 PM

Yes I received a confirmation of my order, but it’s been 24hrs and still no barcode. 

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Leanne_T
EE Community Support Team
In response to Kingprawnie

‎07-08-2022 03:03 PM

Thanks @Kingprawnie

 

Once your order has been processed you will receive an email from us. 

 

If you would like to get this checked, please call us on 0800 956 6000.

 

Leanne.

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Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to Leanne_T

‎07-08-2022 03:38 PM

That's a great change to see, having it sent through the post, when it's just a code to scan. was not a good way to handle eSIMS

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