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Re: Unable to re-activate eSIM following iPhone repair as can't receive the pin

Netii9
Explorer

Having the same problem, the network is not working so can’t even make a call to them, and the chat is not working. I’ve got important call coming this week, and my phone hasn’t been working the past week 

3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

Hi @Netii9,

 

Welcome to the EE Community. 🙂

 

Our Customer Care Team will be happy to help you with this. Are you trying to access live chat at ee.co.uk/contact-ee?

 

James

I am, there’s no option to speak to anyone says chat is open between 8 and 10.30 but no option to start the chat 

James_B
EE Community Manager
EE Community Manager

Hi @Netii9,

 

Live chat is showing as available now. Are you using a VPN or outside of the UK?

 

James