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Re: Transfer number

RGeorgieva
Investigator
Investigator

‎08-07-2023 08:58 PM

I have same problem. How do I transfer my old number, as since Thursday its the new one

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎09-07-2023 07:17 AM

Hello @RGeorgieva. 

Are you currently using a temporary number from EE?

Have you tried filling out the online PAC form?

Katie

0 Helpful
RGeorgieva
Investigator
Investigator
In response to Katie_B

‎09-07-2023 09:44 AM

I went to a physical store to switch. Provide the PAC and they gave me an EE sim with new number saying that it will take up to24 h to transfer

0 Helpful
Katie_B
EE Community Support Team
In response to RGeorgieva

‎09-07-2023 10:59 AM

Thanks for getting back to me @RGeorgieva. 

When was this?

Katie

0 Helpful
RGeorgieva
Investigator
Investigator
In response to Katie_B

‎09-07-2023 12:04 PM

It was on Thursday morning. And they said up to 24 hours

0 Helpful
Katie_B
EE Community Support Team
In response to RGeorgieva

‎09-07-2023 12:09 PM

Hi @RGeorgieva. 

I just wanted to check that it was not Friday as ports don't happen over the weekend. 

That's absolutely right what the store have advised, usually if submitted before 5pm we will aim to complete the number transfer by midnight the following day. 

As this has not transferred I would recommend giving our customer care team a call on 150 and they will be able to provide you with an update. 

Katie 🙂