SIM card not working

[_becka_]

Hi Katie,

I just got my upgrade on Friday. I have taken the SIM from my old phone and put it into the new one and now my line isn't working at all, I can't make any calls or texts so can't even call EE, I only have Wifi at the moment.

 Any idea what could have gone wrong?

Thanks.

[_becka_]

Hi Najiashah,

Did you manage to sort this? 

I just got my upgrade on Friday. I have taken the SIM from my old phone and put it into the new one and now my line isn't working at all, I can't make any calls or texts so can't even call EE, I only have Wifi at the moment.

 Any idea what could have gone wrong?

Thanks.

[Leanne_T]

Hi @_becka_ 

Thanks for coming to the community. 

Did you receive a new SIM card with the upgrade? 

Leanne 🙂