I have this issue. But my old sim has no service so I can’t receive the pin to activate I can’t call the technical team.. I have no store near me .. where did online chat go? I have wi-Fi on old sim only. New sim can’t be activated as cannot receive pin ….
I have no other phone … like why haven’t they seen this potential issue 🤦♀️ nearest store is 25 miles away .. I’ve had no service since Friday. Awaiting this replacement sim. It arrives and is useless.
So my sim broke. I ordered a replacement sim. Today it arrived and the email from the other day said acti activate online. Click link enter what’s needed … realise I can’t receive a six digit pin to activate as I have no service.. I can’t receive texts. Or calls. I have my home wi-fi on it but no service for 4G. There is no way to activate the sim when the old sim is broken. I cannot call because I have no service. I looked for the online chat to resolve the issue it’s disappeared. Nearest store is 25 miles away.
It sounds like you will need to speak with our Mobile Care team from another device, or through a VoIP service, such as Skype. Once you're able to get in touch, they will be able to access your account and make sure the SIM is registered successfully.
