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Re: My new sim is not working

CaferRifat1951
Visitor

‎22-03-2023 01:26 PM

My new sim not working I don’t have network 

0 Helpful
14 REPLIES 14
windhover
Investigator
Investigator
In response to James_B

‎12-06-2023 02:25 PM

New sim  and we  pay monthly

0 Helpful
windhover
Investigator
Investigator
In response to Leanne_T

‎12-06-2023 02:28 PM

Yes

0 Helpful
Katie_B
EE Community Support Team
In response to windhover

‎12-06-2023 04:21 PM

Hi @windhover. 

Is your new SIM due to an upgrade?

Katie

windhover
Investigator
Investigator
In response to Katie_B

‎13-06-2023 01:37 PM

Yes.
Whilst sailing around Greece we had problems with lack of phone and wifi. EE sent this new sim to my home address, so not much help in Greece and they badger me to use ITi but cAn't get it to work
Tony
0 Helpful
Katie_B
EE Community Support Team
In response to windhover

‎13-06-2023 01:45 PM

Hi @windhover. 

If you have been provided a new SIM as a replacement it will need activating. 

Katie

0 Helpful