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[Francine2]

hi I transferred my phone number bye mistake in a new phone how can I cancel it ??

[Katie_B]

Hi @Francine2. 

Welcome to the community. 

By transferring do you mean you have set up a new eSIM OR have you ported over a number incorrectly?

Please provide more information so we can help further. 

Katie 🙂

[Francine2]

No I got new phone when I transferred everything but now my old phone is messed up I cannot see my SIM card again I think I’ll go to an ee shop later ! I checked on YouTube any solutions but nothing! I hopped to get a solution looks like I’ll go to an EE shop 

[Katie_B]

Hi @Francine2. 

Was the SIM an eSIM? 

If yes and this was moved over to your new handset it won't be possible to view this on your old handset. 

A member of our store team will be able help further. 

Katie