RCS texting number incorrect after port

[armstra101]

Hi,

I have recently moved back to EE and ported my number, which didn't go smoothly but is finally sorted. I can make and receive calls and SMS on my ported number.

The problem is RCS messaging. When I send one they appear to come from a different number, presumably the one that EE had on the SIM card.

I've checked the number in RCS settings and it's using the number provided to me. If I turn RCS off and back on it attempts to connect with the ported (correct) number but after a second it switches to the incorrect number and connects.

How can I fix this? I have a Galaxy S22.

Cheers

Andrew

[Katie_B]

Thanks for getting back to me @ConfusedMatt. 

Does the correct number show in your phone settings under Phone Number?

Katie

[ConfusedMatt]

It's says unknown for that.

I've tried putting mine in but it disappears when I re enter the menu.

Below that, the EE issued number is in a box I can't edit.

 

[Katie_B]

Hi @ConfusedMatt. 

Thanks so much for checking. 

Have you been able to speak with our technical care team on 150?

Do you have a physical SIM or an eSIM?

Katie

[ConfusedMatt]

Physical SIM. I'll review my options and consider terminating my contract.  Thanks

[Katie_B]

I'm sorry to hear you are thinking of leaving @ConfusedMatt. 

Our technical care team will be able to look into this further and get this resolved for you. 

Katie

[ConfusedMatt]

I've spent an hour trawling through threads on here. It's a known issue.

I wasn't informed of it before my porting of my number.

I'm now struggling to log into my HMRC childcare account.

I'm not in the right frame of mind to speak to a technical support team.

I'm absolutely devastated that the inconvenience caused by EE is having such a huge impact.

The website sign posted me here and now I'm being told to ring someone else.

This isn't good enough.

[Katie_B]

I understand coming to the EE Community can be alternative way to get in touch without calling @ConfusedMatt. 

Here on the EE Community we have no account access so we are unable to complete a full diagnostics for you. 

Do you live near a local EE Store? I would love to help get this resolved for you as soon as possible so you can gain access to your HMRC accounts. 

Katie

[ConfusedMatt]

I don't find that response or this quality of service at all appropriate.

Thank you.

[Katie_B]

Hi @ConfusedMatt. 

When you have a moment please check your community inbox. 

Katie

[armstra101]

Calling 150 means you get an automated message which checks your home broadband, says there's no problems then hangs up. Not possible to speak to a human.