Protecting my PAYG SIM card.

[Higson_apple]

Hey everyone, I’ll be using my pay as you go SIM card for 2 factor authentication, how can I make sure that if I lose the SIM card customer services can replace such card?

I electronically top up via rolling monthly debit but the EE app just takes my first name and email and number , not my address. 

I just want to be safe and secure going forward as I’ve lost pay as you go sims in the past. 

[Chris_B]

@Higson_apple  You contact customer services and request a replacement SIM card or you go to a EE store and request a replacement SIM card.     

Silly question how do you loose a SIM card ?   Why take it out the device?  

[Higson_apple]

Hi Chris, I was robbed at knife point and New Year’s Eve and they took my phone. 

Not all questions are silly. 

[Leanne_T]

Hi @Higson_apple 

I am very sorry to hear this happened to you and hope you are OK. 

To make sure we have all your details registered on your account, please call us on 150 and the team will be happy to help. If the SIM card is ever lost or stolen in the future the team can send a replacement to your account address for you. 

Take care. 

Leanne.