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Proof for replacement sim card

Hemanth_17
Investigator
Investigator

Hi, few days back I took a replacement sim in EE store and they didn't give me any receipt for that sim and I tried calling EE customer service many times but they didn't give me any thing related to that. Is there any way to get it in store or online  ?

8 REPLIES 8
Matt_124
EE Community Star
EE Community Star

Replacement SIMs (being given a SIM with your same number to replace a lost/stolen/faulty SIM or to switch from physical SIM to eSIM or vice versa) do not attract any cost, so I am unsure of the benefit of a receipt in this case - potentially all this would provide is evidence that this transaction took place.

Nevertheless the store would generate a receipt locally for replacement SIMs when passing this through their POS system for stock tracking purposes. If you require a receipt for this you would need to request a reprint from them, which may or may not be possible if you did not request this at the time.

XRaySpeX
EE Community Star
EE Community Star

@Hemanth_17 : Didn't they give you the surrounding plastic card holder that the SIM was pushed out from? Won't that do?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thanks, but it won't be enough for the insurance company 


@Hemanth_17 wrote:

Thanks, but it won't be enough for the insurance company 


What have you claimed for? And thus need proof of?

You are not claiming for a replacement SIM from the Insurance Co., surely?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I'm not sure but I'll go to store and request them for that

My mobile phone and they are asking for proof of replacement sim card 

I'll do that thanks