Prepaid sim issues

JAMROSS21
Visitor

Just bought my prepaid sim , and it doesn't seem to work and says I've used up all my 25gb of data which doesn't make sense because I haven't used it and also I get unlimited text and calls and I can't even us that feature . What do I do 

 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

 Are you in UK?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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