Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Porting has failed

csherratt
Investigator
Investigator

‎24-03-2025 08:26 AM

I am transfering 4 numbers for my family from BT to EE. the porting should have started on friday but nothing happened untill this morning when my wifes number has been ported to the sim i set up with my  number. I am very concerned as we have all had our numbers for some time and they are used for work. I tried to call and get fed through a useles automated system. IS there a number to call (not 150)?

 

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎24-03-2025 09:54 AM

Hi @csherratt 

No porting occurs over the weekend so any numbers added Friday will be processed today/this week. 

150 is EE CS number. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎24-03-2025 10:07 AM

Any PAC submitted by approx 5pm on Thursday should be ported-in on Friday. Beyond that, and the PAC is treated as submitted on Friday for port-in Monday. After 5pm on Friday, the PAC is submitted on Monday for port-in Tuesday.

csherratt
Investigator
Investigator
In response to Northerner

‎24-03-2025 11:33 AM

Sadly not what they told us last week and if we had known we would not have attempted to port over the weekend. Also the 150 takes you to a an automated maze that does not allow you to talk to anyone and only solves vanilla problems…

0 Helpful
csherratt
Investigator
Investigator
In response to bristolian

‎24-03-2025 11:33 AM

Thank you

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to csherratt

‎24-03-2025 12:01 PM

@csherratt , just press 2 and you will get to a human rather than the automated maze.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.