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Porting error

lwln
Investigator
Investigator

‎27-09-2024 06:15 AM - edited ‎27-09-2024 06:22 AM

Hi, 

Purchased a business sim only plan and sent my PAC on Tuesday afternoon to keep my o2 number. Wednesday morning the number was showing on the EE sim and I could make calls but all messages and incoming calls were still going to the o2 sim. Had numerous calls with tech team with not much help bar being told to wait 24 hrs. Repeated the same on Thursday.  It’s now Friday and the issue is still not resolved. Calls and texts still going to o2 sim.
Both services are active. Can make calls showing the same phone number from both sims but incoming calls and texts are still going to O2. 
Tech are saying the port is complete but when I try to link the number to my EE account it’s not a valid ee number. 
Any help would be greatly appreciated. 

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎27-09-2024 06:31 AM

The port is incomplete. You can't/shouldn't have 2 SIMs with the same no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
lwln
Investigator
Investigator
In response to XRaySpeX

‎27-09-2024 06:48 AM

I know. But tech are telling me the port has been complete from Wednesday. Can you check it out if I post the number?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to lwln

‎27-09-2024 06:56 AM

No, I can't! This user discussion forum can have no access to your specific account. You need to raise this with CS.

Anyway you don't go around posting phone nos. on this public forum. You wanna be scammed?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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bristolian
EE Community Star
EE Community Star

‎27-09-2024 08:06 AM

@lwln wrote:

It’s now Friday and the issue is still not resolved. Calls and texts still going to o2 sim.

Tech are saying the port is complete but when I try to link the number to my EE account it’s not a valid ee number. 
Any help would be greatly appreciated. 

You have what's known as a split port. Not so much two SIMs live with the same number, because "Calls and texts still going to o2 sim".

You need to report this to EE-CS, who have a  process to resolve this. Whoever in CS calls themselves "tech" (I have my suspicions on which "department" this is) are clearly wrong to suggest the port is complete - perhaps ask them if incoming calls still going to your old network is symptomatic of a complete port-in.

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lwln
Investigator
Investigator
In response to XRaySpeX

‎27-09-2024 08:18 AM

I had presumed if you were part of CS/admin you could have redacted sensitive information posted here. Apologies. 

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