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5798646
Explorer

‎05-10-2022 02:46 PM

Hello I been change my contract from three to ee with saving my old number when I put my sim card its shows new number

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎05-10-2022 02:48 PM

Hello @5798646 ,

Welcome to the community,

Did you get a PAC code from three and give it to EE? 

If you did, how long ago was it?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
5798646
Explorer

‎05-10-2022 06:04 PM

Yes I did give pack code 27 days ago

Sent from my HUAWEI P smart 2020 on Three.
0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to 5798646

‎05-10-2022 07:58 PM

@5798646 , Have you rebooted your phone?

I would suggest ringing customer service and speaking to them, they should be able to help, as it should not take this long, something must have gone wrong.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.