Phone says Mobile network state Disconnected

[JYW1]

SIM Status in Settings > About Phone says Mobile network state Disconnected

[Lesley_W]

Hi @JYW1 

Welcome to our community.

Can you tell me a bit more about the problem you are having?

Lesley

[byronhowes]

Hi there,

My SIM status is disconnected and I've been a loyal EE customer for 5 years.

I've just got my bill up to date and now without warning, I am disconnected.
When will this be connected ? Is there someone I can talk to urgently ?

Please advise as I need to change a few things on my account as I feel I am paying way too much.

Thanks,

Byron

[Katie_B]

Good afternoon @byronhowes. 

Have you recently been on a payment plan for a balance on your account?

Was your latest payment late?

When did you make your last payment?

Speak soon, 

Katie