PUK code

Mayobob225 · ‎17-10-2022

My PUK code isn't working. I locked my sim card by accident after entering my code incorrectly 3 times. I have found my PUK code on my-ee and I have tried it 6 times on different devices, but it isn't working. What can I do?

Chris_B · ‎17-10-2022

@Mayobob225 If you’ve tried to unlock it more than 3 times you’ve now permanent locked the SIM card and you need to request a replacement sim.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Mayobob225 · ‎19-10-2022

I should have 10 attempts to enter my puk code. It doesn't say I'm locked out, but my puk code isn't working. Why is the code not being accepted?

Jon_K · ‎19-10-2022

Hi @Mayobob225.

Can you see a second PUK code in your My EE Account?

If you're still having trouble I'd recommend contacting our Customer Care team.

Jon