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PAYG with PAC code?

Bart222
Explorer

‎24-03-2023 09:11 AM

Hey there ^_^

I have a pay as you go standard sim card and I want to transfer that number to a micro/nano sim?

What do I do? As I don't wish to start a contract.

Regards.

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎24-03-2023 10:41 AM - edited ‎24-03-2023 10:42 AM

Hi there @Bart222 

Thanks for coming here. 

You can request a replacement SIM card with the same number you can order a new SIM online, you'll need to sign in to your My EE account. 

Or, visit an EE Store with photo ID (our EE stores will accept a passport (from any country) or a UK photocard driving licence) and the store can transfer the number to a new SIM card for you 🙂

Leanne.

0 Helpful
Bart222
Explorer

‎24-03-2023 12:13 PM

When I clicked on the "order a new sim online" for a physical sim option it later states:

"We know the billing address to send your new SIM to, we just can't show it right now. You'll find it on your latest bill."

But I don't have a bill as I only use pay as you go and EE don't have any address details as I don't have a contract.

0 Helpful
Leanne_T
EE Community Support Team
In response to Bart222

‎24-03-2023 12:17 PM

I see @Bart222 

Please give us a call on 150 and the team can check the address we have for you and of the SIM has been sent 🙂

Leanne.

0 Helpful