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PAYG eSIM Transfer from iPhone to iPhone

Peadan
Investigator
Investigator

Hi. When I tried to use the iPhone 16 quick transfer to transfer my PAYG eSIM from my old iPhone, I get the error "Your SIM is Not Supported. This phone number can't be transferred because your account is ineligible."

I am currently stationed overseas as well so would prefer not to have to call the hotline. Please advise. 

11 REPLIES 11
Peadan
Investigator
Investigator

Thank you for the clarification, @Michael_D and the others for all your help. It looks like I will have to stick with my old phone first until I have everything settled.

Thank you all. Cheers.  

Schockwave
EE Community Star
EE Community Star

You are welcome @Peadan , glad we were able to help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.