PAC - Page 2

Profile closed · ‎08-09-2022

Right! I want to change my sim but keep my old number. Therefore i need a PAC. Now comes the problem!

-My sim says No Service and has done for a week.
-My sim does NOT receive OR send Messages
-My sim CANNOT receive calls OR make them.
-My sim CANNOT receive PINS/CODES for switching
-My sim CANNOT do anything.
I have already been to Settings > Leave EE > To get my switching information BUT i CANNOT do this as its requiring me to use the sim that's not working at all!
Can i go into an EE store to get this fixed?/Will they be able to port over my ee old number that says no service to my new working number?

XRaySpeX · ‎08-09-2022

No, it's very easy to follow, once we discover you are porting to another network!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Profile closed · ‎08-09-2022

which is said in my original post. it says i want to switch from ee. settings > leave ee would gave it away. since this is a ee sim and its on the ee community and not utilita etc

Mustrum · ‎08-09-2022

Why is the Sim not working? Are you still in contract or have an active account, or has it been locked through lack of use?

Christopher_G · ‎09-09-2022

Hi @MementoMori

I would suggest calling our Mobile Care team from another phone. If you're unable to do that, you could pop into your nearest EE store who can get you in touch.

Chris