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PAC

Profile closed
Not applicable

‎08-09-2022 07:09 PM

Right! I want to change my sim but keep my old number. Therefore i need a PAC. Now comes the problem!

-My sim says No Service and has done for a week.
-My sim does NOT receive OR send Messages
-My sim CANNOT receive calls OR make them.
-My sim CANNOT receive PINS/CODES for switching
-My sim CANNOT do anything.
I have already been to Settings > Leave EE > To get my switching information BUT i CANNOT do this as its requiring me to use the sim that's not working at all!
Can i go into an EE store to get this fixed?/Will they be able to port over my ee old number that says no service to my new working number?

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13 REPLIES 13
XRaySpeX
EE Community Star
EE Community Star

‎08-09-2022 07:41 PM

Which network is your old no. on? PACs are only used for switching between networks, not within EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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bristolian
EE Community Star
EE Community Star

‎08-09-2022 07:54 PM

@Profile closed wrote:

Right! I want to change my sim but keep my old number. Therefore i need a PAC. Now comes the problem!

Why do you want to change your SIM?

A PAC is for transferring your number between mobile providers, so it's unclear why you need a PAC based on this.

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Profile closed
Not applicable
In response to XRaySpeX

‎08-09-2022 07:56 PM

Doesnt matter. The EE IS my old number! I want to change from EE. i explained it very clearly and my intentions. I want to switch this useless broken pos EE sim to my new sim but i cant due to the reasons listed above!

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Profile closed
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In response to XRaySpeX

‎08-09-2022 07:58 PM

I asked 2 questions at the end. replying to those would actually help.

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XRaySpeX
EE Community Star
EE Community Star
In response to Profile closed

‎08-09-2022 07:59 PM - edited ‎08-09-2022 08:09 PM

EE won't port nos between its contracts. So you need to 1st port your existing no to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

You could alternatively move your old contract to PAYG with 30 days notice & then ask EE to transfer the no to your new contract.

Ah! Now we know you are porting to another network (never mentioned previously).

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Profile closed
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In response to XRaySpeX

‎08-09-2022 08:01 PM

I am switching from EE TO UTILITA i have a utilita sim card. I Need to port my number from the EE sim to my new UTILITA sim But i cant due to the reasons above!

 

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Profile closed
Not applicable
In response to bristolian

‎08-09-2022 08:02 PM

I want to change my sim but keep my old number. Therefore i need a PAC. Now comes the problem!

-My sim says No Service and has done for a week.
-My sim does NOT receive OR send Messages
-My sim CANNOT receive calls OR make them.
-My sim CANNOT receive PINS/CODES for switching
-My sim CANNOT do anything.
I have already been to Settings > Leave EE > To get my switching information BUT i CANNOT do this as its requiring me to use the sim that's not working at all!
Can i go into an EE store to get this fixed?/Will they be able to port over my ee old number that says no service to my new working number?

0 Helpful
Profile closed
Not applicable
In response to bristolian

‎08-09-2022 08:03 PM

it literally says why i need a new sim and why i want to port my old number to it

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Profile closed
Not applicable

‎08-09-2022 08:04 PM

MY OLD BROKEN SIM IS EE. I WANT TO MOVE OLD NUMBER FROM BROKEN EE SIM TO NEW UTILITA SIM. ITS NOT HARD TO FOLLOW ALONG.

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