PAC code "in wrong format" but looks right to me!
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10-01-2023 06:04 PM
I have just switched from BT to EE for 5 different family phones.
When I try and use the PAC codes from BT which are in the format 3 letters and then 6 numbers I get an error saying that the PAC code is in the wrong format and should be like ABC123456
I have made sure there are no spaces in front or behind the code.
I have tried two of the PAC codes so far and getting the same error.
The PAC Codes are only a couple of days old so shouldn't have expired.
Any ideas!
Thanks
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11-01-2023 07:35 AM
Hi @beccabug.
Can you try using another browser to see if this makes a difference?
If you still have the same problem, I'd recommend contacting our customer care team so they can complete this manually.
Jon
