25-09-2023 03:48 PM
I’m a new EE customer and placed an order on the 20th for a pay monthly SIM card, I’ve had no order updates and tracking isn’t showing anything, it’s been 5 days and I’ve not hear anything can anyone help
25-09-2023 05:18 PM
Hi @Danny232
Thanks for coming here.
What day did you order your SIM? They're sent standard post and can take 2-5 working days.
Leanne.
25-09-2023 07:13 PM
Wednesday 20/09/23
26-09-2023 08:17 AM
Thanks for getting back to us @Danny232.
If you have not received your SIM by tomorrow please give our customer care team a call who will be able to chase this further.
Katie
