Old number

Dimaneplohoj
Explorer

I signed a contract with you with a pack code to keep my old number [edited]  , but you sent me a SIM card with a new number [edited]  . Pack code [edited]  . My account number is [edited]  . I updated my phone many times, but my old number never came back .I ask you to solve this problem as soon as possible.I’ve already written a complaint 2 times, but no answer, I’m furious. What is this, they don’t give me an answer. The use of the pack code ends on November 27. Solve the problem urgently.
Kind regards.

 

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3 REPLIES 3
Katie_B
EE Community Support Team

Hello @Dimaneplohoj

Welcome to the community. 

You will be provided a temporary number with your EE SIM till your number port is complete. 

When did you provide us with your PAC code?

Katie

I ordered sim card with my pack nr in 8 November.I still waiting.
Katie_B
EE Community Support Team

Is your old SIM still working from your old provider @Dimaneplohoj?

Katie