Old number ported across, but iPhone has retained new sim number

[Marcoee]

As per the title, I’ve had my old number ported across from BT and I’ve checked it is actually being used by my phone (when I text someone) but ‘My number’ in settings still lists the new SIM card number. I’ve tried to change it and save it, but it always resets. Can this cause any problems?

Thanks

[Katie_B]

Hi @Marcoee. 

Have you tried rebooting your phone?

Can you receive calls OK?

If you make a call does it show your temp number or the number you ported to EE?

Katie

[Marcoee]

Hi Katie

When I phone or text my wife it shows my ported number and the same in reverse. I’ve rebooted the phone several times and tried to edit the number, without success. If it has no particular downside I guess it doesn’t matter. It’s just really annoying 🙂

[scgf]

Yes, this is the case. Your phone will report the number originally associated with the SIM, not the number you port in. As you say it doesn't really matter since the correct number shows when you call or text someone. Apparently the SIM-associated number can be changed using an iPhone, but since I use a Google Pixel I can't check it out.

[Chris_B]

@Marcoee  Turn off iMessage and FaceTime then restart the device,  check your number in settings>phone if it’s now correct you can enable iMessage and FaceTime.  

[Marcoee]

Yes, I have an iPhone and although there is the facility to change the number, as soon as you save the changes it comes out of that page and the number remains as it was. I’ve done this in conjunction with the other advice regarding iMessage and FaceTime, but it makes no difference. 

Oh well, unless and until it causes an issue I guess I’ll just let it be

Cheers

[James_B]

Hi @Marcoee,

Did you turn off both iMessage and Facetime then restart your phone?

James

[Marcoee]

Hi, yes I did. It didn’t make any difference. I’ve given up

[Chris_B]

@Marcoee  if it’s not changed over then you need to leave iMessage and FaceTime off until it updates.  It takes the number from the sim.

[Marcoee]

Hi, yes they’ve both been off for weeks now. I wondered if it might be because of the other devices in the house - I have an iPad and a MacBook. iMessage and Facetime are either off or I’m not logged in on these devices