Old number not transferred

[TanyaVas]

Hi, I just transferred from a different network and wanted to keep my old number. I followed all instructions and completed all required steps, yet I still didn’t get my old number. Please help! I need to keep my old number. Thanks!

[David · Accepted solution]

Hi @TanyaVas 

Welcome to the EE Community,

If you call customer services on 150 a guide will be able to check the status of your port in request.

Thanks

David